Examples of Hotel Management KPIs You Can Use

There are literally thousands of hospitality business indicators that you can use right now. These indicators are commonly known as hotel management KPIs. When you have an effective KPI in place for your hotel business, it takes the guesswork out of running the hotel business. What this does is it checks how your business is performing through numbers or figures so that managers can use the data to tell what is really going on inside the hotel. Before you move and do your research on hotel management KPIs, you should know the difference between that and hotel KRIs. These two are often compared to each other, but they are quite diverse. Hotel KRIs do not focus on the good side of the company’s performance; instead, you’ll get data on how risky your hotel’s activities are. That being said, they are also very useful when it comes to keeping track of the health of your business.

Now, when looking for the best hotel management KPI for your business, you should not focus only on the entire organization because it would be very difficult to do so. You’ll want to divide your KPIs into different groups or classifications to make it easier for you to keep track of them. Types of KPIs you can use include Front Desk or Reception Efficiency, Housekeeping, Kitchen, Sales, Restaurant, Store, Maintenance, and Purchasing KPIs, among others.

Many hotels nowadays offer cleaning services for their clients. If the hotel you are managing provides them to its guests, it is essential that you keep track of their performance. This is because many guests are meticulous when it comes to the cleanliness of their surroundings, especially their rooms. They are on vacation so they expect to be pampered and not take on the task of cleaning their rooms. You can measure the efficiency of your cleaning services through KPIs such as the number of staff members available for cleaning, customer feedback based on the cleaning services they have purchased, and the total amount of time required for cleaning. cleaning, among others.

Of course, you can’t deny the fact that it’s important for you to know how well your business is doing when it comes to the sales department. Cash flow is very important, especially in this type of business. Your hospitality business indicators can vary here based on the different sales efforts you make. For example, if you have a website, you can check the number or percentage of inquiries that have turned into sales. You can also use KPIs that will tell you about the number of sales per person in your restaurant or bar. You can also measure gross profit on sales, inventory turnover, inventory holding cost, and inventory value.

In addition to customer finances and sales, it is important that you have a good understanding of the performance of your employees. Always make sure you have a set of good hotel management KPIs that will help you monitor the behavior, professionalism, and demeanor of your workers.